Help & setup

Requirements

Microsoft Edge or Google Chrome 116 or newer.
A Loom Business, Business+ AI, Education or Enterprise workspace, with a role that can download.
Your Loom workspace linked to an Atlassian Cloud site.

“Your admin has blocked this domain” or “invalid request” when signing in

Atlassian organizations can restrict which apps may sign in to the Atlassian Rovo MCP server (the official Loom interface aska uses). If yours does, an organization admin must allow aska's sign-in address once. Nobody else in the company has to do anything after that.

Open aska and click Sign in with Atlassian. When sign-in is blocked, aska shows your exact sign-in address, for example https://abcdefghijklmnopabcdefghijklmnop.chromiumapp.org/**. Click Copy.
Send it to your Atlassian admin, or, if you are the admin, go to admin.atlassian.com and pick your organization.
Open Rovo (in some organizations it's called Connectors) → Atlassian Rovo MCP server → Domains (“Domain settings”).
Click Add domain, paste the address exactly as copied (including https:// and the trailing /**), and save.
Wait a minute, then click Sign in with Atlassian in aska again.

The address is different for Microsoft Edge and Google Chrome, because each store gives aska its own ID. If your team uses both browsers, add both addresses: aska always shows the one for the browser you're in.

Still blocked after adding it? Atlassian notes that a domain can appear saved in the admin screen before it takes effect. Remove the entry, add the same value again, save, and retry in a fresh window. If it still fails, email support@aska.uz with the exact error text — we'll help, or refund you.

“No Loom workspace found” after sign-in

Atlassian only exposes Loom workspaces that are linked to an Atlassian Cloud site. Ask your Loom admin to link it, then press Refresh in aska.

Sign-in with API token

If your company blocks the OAuth app, an admin can enable API-token access for the Rovo MCP server (Atlassian Administration → Rovo → Rovo MCP server → Authentication). Then create a token at id.atlassian.com and paste it in aska under “Use an API token instead”.

“Loom did not return a download link”

Your plan or role doesn't allow downloading that video, the video is still processing, or it uses Variables (Loom can't export those). aska skips it and continues.

Activating your license

After purchase, Gumroad emails your license key. Open aska → Enter license key → paste → Activate.

Contact

Email support@aska.uz or message @veenkes on X. We reply within one business day.